Data Collection and Use
Registration with CyberGlow VPN is optional. If you choose to register, you will need to provide an email address. This email will be used for sending important service updates, notifications, and password recovery.
For payment processing, we collect basic billing details through our third-party payment partners. Users are responsible for ensuring that their payment information is accurate and up to date.
To improve the quality of our services, we may also collect limited technical data, such as server load information, which helps us recommend the best servers for users. Please note that without this data, we may not be able to provide optimal service.
Data Handling and Processing
CyberGlow VPN is committed to processing only the data that is necessary for providing our services, processing payments, and managing our website and mobile applications. Data processing may occur automatically or manually, and we do not involve subsidiaries unless otherwise specified.
We utilize third-party processors for specific functions such as payment processing, email services, marketing, and basic analytics.
We adhere to a strict no-logs policy, which means we do not monitor, record, log, store, or share any user activity or personal information with third parties. This ensures your privacy is protected to the fullest extent.
Advertising and Data Sharing
We collaborate with third-party advertisers to display targeted ads based on your preferences, using cookies and pixel tags. This data collection may span multiple devices and include ads from third-party companies. While we do not control the collection of data by these third parties, we advise users to review their respective privacy policies to understand their cookie practices.
CyberGlow VPN works with Admob for data exchange and insights. For more information, see the Admob Privacy Policy.
If we receive a refund request for an in-app purchase, we may provide Apple with information about the user's in-app purchase activity. This could include details such as time since app installation, total app usage time, an anonymous account identifier, whether the in-app purchase was fully consumed, whether it included a trial period, the total amount spent, and the total amount refunded.
Data Processing Justification
We process personal data primarily to fulfill our contractual obligations under the Terms of Service. In some cases, we may send direct marketing communications via email, either with your consent or as permitted by law without requiring separate consent.
Underage Users
CyberGlow VPN services are not intended for individuals under the age of 18. We assume that all users and data providers are at least 18 years old. If we discover that an underage user is accessing our services, we reserve the right to terminate their access immediately.
Data Protection Rights
Users have the right to inquire about the personal data we hold, request corrections, object to certain data usages, and request data deletion. While we do not log browsing histories or IP addresses, making it difficult to link activities to individuals, we may still be required to retain or share limited data to comply with legal obligations.
If you wish to exercise your data protection rights or request further information, please contact us — see the section below.
Data Retention Period
We retain minimal personal data for as long as necessary to provide our services, and this period does not exceed two years after the last use. Users may request a detailed list of the personal data we have collected by contacting us directly.
Opt-Out and Data Control
If you wish to opt-out of communications or adjust your cookie preferences, you can do so through your browser settings. If you disagree with our data processing practices, you may stop using CyberGlow VPN services and request the cessation of any further data processing.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Users are encouraged to review it periodically, as any changes will take effect immediately upon publication. Users cannot transfer their rights under this Privacy Policy to third parties.
By using CyberGlow VPN services, you agree to the terms outlined in this Privacy Policy and enter into a legally binding agreement with GLIMMEREYE VENTURES LIMITED (referred to as "CyberGlow VPN," "we," or "us").
Questions about your privacy?
For any privacy-related inquiries or to exercise your rights, reach out to us directly.